Refund policy

If you are our customer - a consumer - you have the right to withdraw from a contract concluded remotely. You can withdraw from the contract by submitting to us a declaration of withdrawal, e.g. by a message sent via contact form

Return the item to us immediately to the address: Nowobielawska 38/2 Street, 58-260 Bielawa, Poland, but no later than within 14 days from the day you withdraw from the contract. You may withdraw from the contract within 14 days. The 14-day period for withdrawal from the contract begins:

• for a contract in which we deliver a thing, being obliged to transfer its ownership - from the taking of possession of the thing by you or a third party other than the carrier designated by you,
• for digital content - from the date of conclusion of the contract.

 

The possibility of return does not apply to goods that have undergone PERSONALIZATION

 

To meet the deadline it is sufficient to send the statement before its expiration.

We will return the payments made by you, including the cost of delivery of the item under the terms and conditions indicated in the Terms and Conditions, immediately, but no later than within 14 days from the date of receipt of your statement of withdrawal from the contract.

We may withhold reimbursement of the payment received from you until we receive the item back or you provide proof of its return, whichever event occurs first.

Remember that the right of withdrawal from a contract concluded at a distance does not apply to the consumer in relation to, among others, the contract:

• in which the subject of the performance is a non-refabricated thing, produced to the consumer's specifications or serving to meet his individualized needs,
• in which the subject of the performance is an item subject to rapid deterioration or having a short shelf life,
• in which the subject of performance is an item supplied in sealed packaging which cannot be returned after opening the packaging for health or hygiene reasons, if the packaging has been opened after delivery,
• in which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery
• for the supply of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the consumer before the expiration of the deadline for withdrawal from the contract and after the trader has informed him of the loss of the right of withdrawal.

 

In case the goods purchased from us turn out to be defective, you have the right to complain about them under the warranty. It is best to submit a complaint via contact form or by mail to Nowobielawska Street 38/2, 58-260 Bielawa, Poland.

The claimed goods should be sent to the address: Nowobielawska Street 38/2, 58-260 Bielawa, Poland

In connection with the defect, you may demand:

• replacement of the item with a defect-free one,
• removal of the defect,

or make a statement about:

• reduction of the price,
• withdrawal from the contract - in case of a material defect.

We are liable to you for defects discovered before the expiration of two years from the date of delivery of the item.

As a rule, you can file a claim within one year of noticing the defect, but the time for filing a claim cannot end before the expiration of the seller's liability period.

We will consider your complaint (respond to it) within 14 days from the date we receive your claim.

 

Complaint procedure

Step 1: Contact customer service:

If you feel that the products you have purchased are defective or do not meet your expectations, please contact our customer service. You can do so through:

• contact form
• phone: +48 724 960 444

Step 2: Prepare the necessary information:

To speed up the claim process, prepare the following information and documents:

• order number or receipt/invoice
• a detailed description of the problem or product defect
• pictures of the defective product (if possible)
• your contact information (name, surname, e-mail address, telephone number)

Step 3: Submit a complaint:

Contact customer service and provide all the necessary information regarding your complaint. A customer service employee will register your claim and forward it for further processing.

Step 4: Complaint processing:

Complaints are handled in accordance with our rules and warranty policy. This process includes:

• verification of the claim and documents sent
• evaluation of product defects by our specialists
• contact you to confirm or obtain additional information
• making a decision on the complaint

Step 5: Resolve the complaint:

Once the complaint has been processed, you will be informed of our decision. This may include:

• accepted complaint: You will receive information about product replacement, repair or refund, depending on your choice
• rejected complaint: If the complaint is not accepted, we will justify our decision

Step 6: Implement the decision:

If the complaint is accepted, follow the recommended steps to replace, repair or return the product. If you receive a refund, you will be notified when it will be processed.

Our company is committed to handling complaints fairly and honestly, taking care of our customers' satisfaction.

If you have any questions about the complaint procedure or products, we are available to provide you with relevant information and support.

Thank you for shopping with us and we are ready to help you solve any problems you may have with our products.