Shipping policy

Shipping options

International orders are shipped using UPS International with the DDP (Delivered Duty Paid) model.
That means all customs duties, import taxes and brokerage fees are already included in the product price – there are no additional costs upon delivery.

In rare cases, due to local regulations or customs procedures in the destination country, additional formalities may occur, but such situations are extremely uncommon.

Shipping rates (flat rate – duties included):

• 29 USD (amount automatically converted to your market currency at checkout) – for orders up to the equivalent of 499.99 USD
• Free shipping – for orders from the equivalent of 500 USD

All parcels are shipped from Poland with full DDP clearance through UPS.

Delivery Availability in Selected Regions

We ship to countries and regions supported by our courier partners. However, in some areas there may be specific locations classified by the courier as remote, extended, or non-serviceable ("remote areas"), where standard delivery may not be available.

In such cases, we reserve the right to:

• contact the customer to arrange an alternative delivery address, or
• cancel the order and issue a full refund if delivery is not possible.

This may apply in particular to selected island regions, remote locations, or areas outside the courier's standard logistics network.

Production and shipping time

Most of our products are made to order and manufactured individually after the order is placed and paid for.

The estimated production time is displayed on each product page. Shipping takes place once production is complete and typically takes 4–7 business days depending on the destination country.

Express option

For selected products, we offer an express production option that shortens the lead time for an additional fee.
Details are available on this page:
conceptpro.pl/express-option

Payment methods

We accept only secure online payment methods:

• Credit or debit card (Visa, Mastercard, Maestro, Amex),
• PayPal,
• Apple Pay / Google Pay (if available on your device).

We do not accept cash on delivery or bank transfers.