Shipping policy
Shipping options
We ship all orders using UPS International courier service. Shipping costs are calculated automatically at checkout after you enter your delivery address.
Shipping rates:
- 10 EUR – for orders up to 239.99 EUR
- Free shipping – for orders from 240 EUR
Delivery Availability in Selected Regions
We ship to countries and regions supported by our courier partners. However, in some areas there may be specific locations classified by the courier as remote, extended, or non-serviceable ("remote areas"), where standard delivery may not be available.
In such cases, we reserve the right to:
- contact the customer to arrange an alternative delivery address, or
- cancel the order and issue a full refund if delivery is not possible.
This may apply in particular to selected island regions, remote locations, or areas outside the courier's standard logistics network.
Production and shipping time
Most of our products are made to order and manufactured individually after the order is placed and paid for.
The estimated production time is displayed on each product page. Shipping takes place once production is complete and typically takes 2–3 business days within the EU.
Express option
For selected products, we offer an express production option that shortens the lead time for an additional fee.
Details are available on this page:
conceptpro.pl/express-option
Payment methods
We accept only secure online payment methods:
- Credit or debit card (Visa, Mastercard, Maestro, Amex),
- PayPal,
- Klarna (including Sofort, Pay Later, Installments – if available in your country),
- Apple Pay / Google Pay (if available on your device).
We do not accept cash on delivery or bank transfers.