Poncho

Concept Pro is more than just a sportswear manufacturer – it’s a complete system that allows anyone to create a fully customized product, from design to finished garment.

1. Full-print sublimation technology
   We use advanced sublimation printing, where the design is applied to the fabric before it is cut and sewn.
   This enables full-surface printing on the entire product with no limits on colors, patterns, or graphic layout.
2. From-scratch production and scalable order sizes
   Every product is made from the ground up – from design and printing to sewing and packaging.
   This process allows us to produce both single custom items and large team or corporate orders of any size.
3. Online 3D configurator
   Our unique 3D configurator lets customers design their own products directly in the browser.
   During the design process, the 3D model can be rotated and previewed from every angle in real time.
4. In-house production and fast turnaround
   All production takes place in our own facility, giving us full quality control at every stage.
   We ship orders to customers in many countries around the world, and thanks to our automated processes, production time is very short – up to 5 business days in express mode (standard 7–15 business days).
5. Choice of fabrics and full customization
   Depending on customer needs, we offer several types of fabric – from lightweight and breathable to high-performance technical materials.
   Each product is made to order and precisely matched to the client’s specifications for the perfect fit and finish.

Yes — with Concept Pro you can create a 100% unique product, completely your own.

Our 3D configurator gives you full freedom to design: you can upload your own graphics, texts, and logos, and choose from several fabric options.

This means your product can have any design, color, or layout you imagine — without any preset limits.Think of it like painting: we give you a blank canvas made from the material of your choice, and you create your own artwork.

Once you approve the design, we take care of the rest — we produce it with top-quality materials and deliver it straight to your door.The configurator also offers ready-made graphic templates at the start of the design process.

These are only examples of what’s possible — you can modify them freely or replace them with your own original design.

You can design your product directly in your browser using our built-in 3D configurator.

After clicking “Create your own design in 3D”, an intuitive online editor will open, showing your chosen product as a realistic 3D model.The configurator lets you:

• upload your own graphics in JPG, PNG, PDF, SVG, EPS, or AI formats,
• add text with customizable fonts and colors,
• upload your team or company logos,
• or browse over 140 million Premium Photos (optional, $0.99 each).

As you design, you can freely rotate the 3D model and see the final look from every angle.

Once you’re happy with your design, simply confirm it, select your size, and add the product to your cart.

From there, the checkout process is just like any regular online store.

You don’t need to be a graphic designer — our 3D configurator is built to make the process simple and intuitive for everyone.
You can easily add or modify graphics and text, while seeing real-time 3D previews of your custom design.

If you run into difficulties or would like professional advice, our graphic team is happy to assist.
We recommend creating a store account, saving your project in the configurator, and sending us a short message through the contact form describing your issue.
This way, our designers can directly access your project and provide specific help or adjustments.

For larger or team orders, we also offer full graphic support — from file optimization to complete design preparation for production.

Yes — both our 3D configurator and the printing technology we use allow you to add any logos, graphics, or club colors to your design.
You can upload raster files (JPG, PNG) as well as vector formats (PDF, SVG, EPS, AI).

For the best results, we recommend using vector graphics or raster images with a resolution of at least 300 DPI.
We print in near-photographic quality, so the better the source file, the sharper and more vivid the final result will be on your product.

Adding your artwork is simple — just upload the file, then adjust its size and position directly on the visible 3D model.

Please note that customers should hold the rights to use any logos or graphic elements they upload.
This confirmation is part of the design and ordering process.

By default, each product includes a small Concept Pro logo.
It can be removed during the design stage.
Completely removing our branding will increase the product price, which will be reflected immediately during the design process and when the finished product is added to the cart.

Yes — you can use the same design across any number of products.

Registered users can save their designs in the 3D configurator and later re-upload them when creating other products.
All previously used graphics, logos, and design elements remain available in your account, ready to be transferred to a new project.

Once imported, the design can be adjusted in size and placement to fit the new product perfectly.
This makes it easy to create a complete, visually consistent product line — for example, team apparel, corporate wear, or promotional gear featuring your own branding and style.

The 3D configurator works directly in your browser and is very easy to use.

No additional programs or plug-ins are required, and the interface is designed so anyone can easily create their own design.

The configurator allows you to:

• upload your own graphics in JPG, PNG, PDF, SVG, EPS, AI formats
• add text with customizable fonts and colors
• upload team or company logos
• access a library of over 140 million Premium Photos (optional, $0.99 each)

All graphics, text, and logos are placed on visible flat templates corresponding to specific parts of the product.

During the design process, a 3D model of the product with your added graphics is displayed on the screen.
You can rotate it and view it from any angle to see exactly how your product will look once produced.

Once your design is ready, simply confirm it, select the size, and add the product to your cart.

Registered users can save their projects in their account, edit them later, reuse them on other products, and share them with friends on social platforms.

Some products also include a “Numbers and Names” option, created especially for sports teams and group orders.
It allows you to personalize individual products within a single order by adding unique numbers and names or nicknames.
Orders using this option are treated as group orders and qualify for quantity discounts.

Products like sportswear and accessories – shirts, hoodies, shorts, jackets, bags, or backpacks – are usually made up of many different shaped fabric pieces.
Each of these pieces only forms the final product once they are sewn together.

When laid flat, these fabric templates often look nothing like the finished garment.
That’s why with traditional 2D visualizations or PDF mockups, it’s hard to imagine how the design will actually look once the product is assembled.
Flat templates are useful for production accuracy but don’t convey the realistic appearance of the final product.

Our 3D configurator combines the best of both worlds – the precision of 2D and the realism of 3D.
It lets you accurately place your graphics on flat templates while simultaneously showing a real-time 3D model of the finished product.
This model mirrors the real shape of the item with your applied design and can be freely adjusted at any time.

During the design process, you can rotate and zoom in on the 3D model to view it from every angle.
Any change made on the flat templates is instantly visible on the 3D model, allowing you to review and refine your design in real time.
It’s like holding the finished product in your hands – you can turn it, view it from all sides, and adjust your design instantly.

Of course, you can also order just a single piece.
Our entire system – from design through printing, cutting, and sewing to shipping – is built to handle even single-item orders.

We can produce any product as a one-off piece, allowing you to order a unique item with your own design or create a sample before placing a larger order.
Every product is made with the same level of care and quality, regardless of order size.

However, some products – such as race bibs – have defined minimum production quantities.
If you order fewer pieces, the price will correspond to the minimum batch size (for example, the cost of 50 pieces).
This approach results from the specifics of large-format printing processes and helps maintain both high quality and production efficiency.

Yes, we offer quantity-based discounts, and the final product price depends on the number of pieces ordered within a given design.
The discount is calculated based on the total quantity of a product in one design, regardless of the selected sizes.

The discount tiers and corresponding prices are shown in the table on each product page.
Discounts are applied automatically when you add your designed product to the cart, where you can also specify quantities and sizes.

Quantity discounts on our site go up to –30%.
For significantly larger orders, individual price negotiations are also possible – please contact us via the contact form for a custom quote.

Yes, absolutely.
Ordering different sizes of the same product within one graphic design is treated as a group order and qualifies for a quantity discount.

The same applies when using the “Numbers and Names” option for individual personalization.
This means you can order a set of products in different sizes with unique prints (such as numbers or names), and the discount will still be automatically applied.

Sizes, quantities, and – if you’ve chosen the “Numbers and Names” option – numbers, names, or nicknames can be entered after completing the design in a dedicated table.
As you fill in the quantities, the system automatically calculates the appropriate discounts, which are displayed instantly in the order summary.

Yes, absolutely.
Our technology is designed to deliver the same level of precision and quality for both single items and large-scale orders.

The entire production process – from design and printing to cutting, sewing, and quality control – is fully automated and scalable.
This ensures that every product is made to the same standards and goes through the same quality checks, regardless of the order size.

Large group orders are processed using the same procedures, but with production running in parallel across multiple stations to maintain efficiency and consistent quality.

The result is cohesive, durable, and visually consistent products – whether you order one piece or several hundred.

Standard production takes 7–15 business days.
Our offer is based on the individual design of unique products, which then go through the entire production process: printing, cutting, sewing, quality control, and packaging.

We operate on a made-to-order basis – each item is created from scratch only after the order is placed.
Once production and packaging are complete, your order is shipped to the address you provided.

Yes, we offer an express production option.
In express mode, your order receives priority handling.
The production stage takes up to 5 business days and includes the full process: printing, cutting, sewing, quality control, and packaging.

You can select the express option during checkout.
It involves an additional fee of 50% of the product value.
Once selected, the system automatically updates the total price.

This option is perfect when you need your product as quickly as possible – for example, before an event, the start of a season, or a competition.

The delivery stage begins once production is completed and the package is handed over to the courier.
All shipments are sent with the reliable courier service UPS, directly from our production facility in Poland.

Standard:
Deliveries within Europe are shipped via UPS Standard and usually reach the recipient within 2–3 days.
Intercontinental shipments are sent via UPS Expedited or UPS Express Saver and typically arrive – depending on the destination country – within 4–7 days.

The delivery times provided are based on our past experience and information from UPS.
However, we cannot guarantee them in every case, as they may depend on local conditions or unforeseen circumstances during transit.

We deliver to all countries within the European Union and to many other destinations worldwide.

The full list of available delivery countries can be found in the country and currency selector at the top of every page.
Once you select your country, the system automatically adjusts the available delivery options and currency.

If your country is not listed, please contact us – we’ll check whether delivery can be arranged individually.

No, you don’t need to worry about that.
All international orders are shipped under the Delivered Duty Paid (DDP) model, which means that we cover all customs duties and import taxes.

You only pay the price shown in the store at checkout – there are no additional costs upon delivery.

In rare cases, due to local regulations or customs procedures in the destination country, additional formalities may occur, but such situations are extremely uncommon.

DDP (short for Delivered Duty Paid) is an international shipping standard in which all customs duties and import taxes are covered by the seller.
This means that when you order from our store, you only pay the price shown at checkout – there are no additional charges upon delivery.

This shipping method ensures maximum transparency and convenience for our customers, regardless of the destination country.

Yes.
Once logged in, you have full access to your order history and current order status in the customer account section of our website.

In the order details, you can view all key information – ordered products, prices, billing and shipping addresses, tracking number, and a “Track shipment” button that links directly to the carrier’s tracking page.

Additionally, you’ll receive email notifications confirming that your order has been received and dispatched, including the tracking number.

It depends on the product.
Some items can be made from different fabrics – each with its own characteristics, texture, and price.
For example, certain shirt models offer up to five fabric options, while others are available in two or three variations.

There are also products that we always produce using one specific, proven material – the one that works best for that particular item (e.g. bags, backpacks, caps, or towels).

If a product allows fabric selection, you can choose your preferred option directly on the product page.
Once selected, the system automatically updates the price – any difference is shown instantly.

Further down the product page, you’ll also find short descriptions of all available fabrics along with links to detailed material pages, where you can learn more about each fabric’s specific properties.

Our fabrics differ primarily in their technical properties – structure, thickness, weight, breathability, and durability – as well as in price.
Each fabric has its own purpose and gives the finished product a distinct character.

The choice of fabric has a direct impact on the product’s performance.
The same shirt made from the ultralight, breathable VF100 is perfect for runners and athletes training in warm conditions, while the thicker and more durable SL150 is better suited for demanding workouts, cooler weather, or technical workwear applications.

We offer both premium fabrics and more budget-friendly options – allowing each customer to choose the material that best matches their goals, environment, and intended use.
This flexibility means that the same product model can be completely transformed – from an ultra-light sports tee to a durable team or corporate uniform.

What all our fabrics have in common is their white base color.
They serve as a blank canvas for the sublimation process, during which any custom-designed graphic can be printed directly onto the fabric.
This makes every product unique and fully personalized.

Full descriptions of all available fabrics, including their properties and recommended applications, can be found on the CPerformance page.

Absolutely.
Most of the materials we use have been carefully selected for demanding sports use – both for training and competition.

Choosing the right fabric is key.
Each material has unique technical properties, allowing the final product to be tailored to individual needs.
Selecting the right fabric for each purpose ensures that the finished product is perfectly suited to the discipline – ultra-light and breathable for runners training in warm conditions, or strong and flexible for contact sports such as handball or floorball.

Differences in fabric weight, structure, and elasticity make it possible to adapt the product to virtually any sport – regardless of temperature, intensity, or the type of physical strain on the material.

Absolutely.
Our products – especially the materials we use – have key features that make them perfect for use as corporate, promotional, or event apparel.

Firstly, we offer full customization.
Our full-print technology allows unlimited color combinations and near-photographic print quality, making it easy to highlight your company’s visual identity – logos, names, slogans, or sponsor and partner graphics.

Secondly, there’s the comfort factor.
Our fabrics are lightweight, soft, and breathable – originally developed for sports use, they don’t chafe or irritate the skin and help maintain optimal body temperature.
Depending on the chosen material, they can be ultra-breathable and light or more technical and weather-resistant, making them perfect for everyday use, workwear, or representative team clothing.

Thirdly, we also offer budget-friendly options, ideal for large events, promotional campaigns, or mass distribution.
These products maintain high-quality workmanship, full customization, and a polished appearance at an optimized cost per piece.

This way, our products combine comfort, durability, and great design with complete freedom for professional branding and visual expression.

Not at all.
The sublimation printing process is unique in this regard.

Instead of being applied on top of the fabric, the ink is infused directly into the fibers, creating a permanent, weightless print.
As a result, the material retains 100 % of its original properties – breathability, elasticity, and lightness remain completely unchanged.
The fabric continues to perform exactly as intended by its manufacturer, ensuring full comfort and natural flexibility.

This technology also offers a major advantage over traditional printing methods that bond rubber or plastic layers onto the surface.
Such methods can restrict airflow, increase weight, and compromise the technical performance of sportswear.

With sublimation printing, we achieve a durable and visually flawless result while preserving the full functionality and comfort of the fabric.

Sublimation printing is a unique technique that differs fundamentally from traditional printing methods used on pre-made garments.

Firstly, the print is applied before the garment is sewn – directly onto flat fabric panels that are later cut and assembled into the final product.
This allows for full-print coverage across the entire surface of the fabric, including areas that are normally inaccessible on finished garments such as seams, joins, or curved sections.

Secondly, the sublimation process is completely different from applying paint or rubber coatings onto the surface.
Under high temperature, the dye turns into gas and bonds with the fibers from within, rather than sitting on top of the fabric.
The result is a long-lasting, weightless print that does not affect the material’s elasticity, breathability, or softness – while keeping colors vivid and stable over time.

Thirdly, sublimation offers near-photographic print quality, allowing even the most detailed or colorful designs to be reproduced with precision, clarity, and depth.

The outcome is a durable, high-quality print that never cracks or fades and fully preserves the performance and comfort of the fabric – creating truly personalized, professional-grade products.

Yes, all our personalized products are made using full-print technology.
The design is printed across the entire surface of the fabric – with no limitations on colors, patterns, or graphic placement.

The print is applied before the fabric is cut and sewn, allowing the artwork to cover every part of the product – including sleeves, back, sides, and smaller structural elements.
This gives complete creative freedom and ensures that every item is truly unique and custom-made.

Sublimation printing is extremely durable.
Unlike traditional printing methods, where the ink sits on top of the fabric, sublimation dye is infused directly into the fibers under high temperature.

The result is a permanent print that is resistant to washing, friction, UV light, and various weather conditions.
Colors remain vivid and sharp even after many washes and long-term sun exposure.

In terms of durability, sublimation printing matches – and often exceeds – the quality of premium factory-dyed fabrics found in high-end apparel.
This ensures that the product maintains its color intensity and fresh appearance for a long time, even with frequent use and regular washing.

In traditional printing methods – such as screen printing, heat transfer, or DTG (Direct to Garment) printing – the ink is applied to the surface of the fabric.
During wear and washing, the material moves, stretches, and contracts.
Since the ink layer is not part of the fibers themselves, it eventually begins to crack, peel, or fade over time.

With sublimation printing, the process works completely differently.
The dye penetrates the fibers under high temperature, rather than forming an external coating.
This makes the print an integral part of the fabric – it doesn’t wear off, crack, or lose its vibrancy, even after many washes or heavy use.

The visual effect remains stable for a very long time, while the fabric stays lightweight, breathable, and elastic – just as it was before printing.

Yes, absolutely.
The sublimation printing technology we use allows for full-surface printing across the entire fabric – on shirts, hoodies, and other apparel items.

You can print any design, artwork, pattern, or photograph – with no limitations in color or resolution.
The print is applied to the material before it is cut and sewn, allowing it to cover every part of the product – including sleeves, back, sides, and structural details.

This way, every project becomes truly unique and can look exactly the way you designed it – from simple patterns to full, photographic compositions.

Yes, we also produce accessories using sublimation – the full-print process.
This includes items such as bags, backpacks, caps, towels, and other products that can feature any graphic design you choose.

Only certain parts – such as straps, zippers on bags and backpacks, or some black structural elements – are not customizable and remain black.

This allows you to create a visually consistent range of products – from clothing to accessories – with your own design and color scheme that matches your brand or team.

We only accept secure, encrypted online payment methods.
The checkout system automatically displays the available options based on the destination country and selected currency.

Among the supported payment methods are:
Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, Google Pay, BLIK, Klarna, UnionPay, Shop Pay, Bancontact, and iDEAL.

Bank transfers are available only for larger B2B orders and must be arranged in advance directly with our team.

All payments are processed securely and in compliance with international transaction security standards (PCI DSS).

Yes, we issue VAT invoices.
We are a registered VAT payer and hold a European VAT number.

For international orders, the VAT invoice is issued automatically.
If you would like the invoice to be made out to your company, please enter your company name and, if applicable, VAT number in the “Company” field under the Billing address section during checkout.

All personalized products are made from scratch according to the customer’s chosen specifications and graphic design.
Each product is created in a made-to-order model, meaning it is produced exclusively for that specific order.

For this reason, returns of personalized products are not possible.
We encourage customers to carefully review their final design before ordering and to select the appropriate fabric type and product sizes based on our size charts.

For larger orders, we recommend ordering single sample pieces beforehand.
All products are manufactured strictly according to the approved design and chosen specifications, so we cannot accept returns resulting from incorrect selections made by the customer during the ordering process.

Each product undergoes a thorough quality inspection before shipping.
However, if a production defect or printing error occurs, we take full responsibility.

In such cases, please contact us promptly via the contact form.
After verifying the issue, we will either remake the product or issue a refund – depending on the customer’s preference.

Claims related to production defects or printing errors are reviewed individually, and we always aim to resolve them as quickly and conveniently as possible for the customer.

For personalized products, the possibility to change or cancel an order is limited.
Each order enters the production process shortly after being placed, and preparation begins almost immediately.

If you wish to make any changes (such as design adjustments, size, or quantity), please contact us immediately after placing your order, before production starts.
Once the production or printing process has begun, no further changes can be made.

Our 3D configurator is designed to let anyone easily and intuitively create their own design.
It allows full customization of the product – from choosing colors and placing graphics to adding logos or text.

If you encounter any technical issues or uncertainties during the design process, we are, of course, here to help.
Our team can provide advice, tips, or – in specific cases – assist in refining the project.

We encourage you to use the configurator actively, as it was created to make it simple for anyone to bring their ideas and creative vision to life.

Yes, it is possible to order fabric samples before placing a larger or bulk order.
This is the best way to evaluate the structure, thickness, and elasticity of the fabrics before making a final decision.

Samples are prepared individually – you can choose the specific materials you would like to see.
To request samples, please contact us via the contact form – we’ll be happy to advise which fabrics best suit your needs.

Yes, absolutely.
Every created design can be reused when making other products or accessories – such as flags, banners, race numbers, bags, or other items from our collection.

If you saved your design while working in our online configurator (available for logged-in users), you can reopen it at any time and apply it to another product.
This allows you to easily transfer your saved design to any other product or accessory in the store.

Keep in mind that each product has its own shape and proportions, so some elements of the saved design may need minor adjustments.
By maintaining the same layout, colors, and logos, you can easily create additional products in a consistent visual style that matches your brand, team, or event.

Yes, absolutely – you can reorder products with the same design at any time.
The easiest and most convenient way is to save your design while creating it in our online configurator (this option is available for logged-in users).

When placing a new order, simply select the same product, open the 3D designer again, and load your previously saved design.
The system allows you to choose any sizes and quantities again and automatically applies the current prices and quantity discounts – depending on the size of that specific order.

This way, you can easily reorder additional items in the same style – whether you need just one more shirt or an entire new batch of products.

Yes, saved designs remain linked to your customer account, and you can return to them at any time.
They are stored in our online configurator, where you can reopen, edit, or use them to create new products in the same style.

To be able to reopen a project yourself in the future, it needs to be saved in the configurator during creation (this option is available for logged-in users).

All designs are securely stored in our system and connected to your user account.
This ensures that even after a long time, you can restore or reuse your previously created designs – without having to recreate them from scratch.